At XK Group, we strive to ensure our clients receive exceptional services. However, we understand that there may be instances where services are not delivered as expected. In such cases, we offer a clear refund policy to protect your interests.
1. Eligibility for Refunds
A refund will be issued if the service agreed upon in your contract is not delivered within the specified timeline or if the quality of service falls below the agreed standards. Refund requests must be submitted within 30 days of the missed deadline or service failure. Refunds will be issued based on the portion of the service that was not completed or delivered.
2. Non-Refundable Services
Services that have been partially rendered, services where significant progress has been made, or services where the deliverables have been provided as per agreed-upon specifications may not qualify for a refund. Customized or tailored services are generally non-refundable unless there is a clear failure in delivery or breach of the service terms.
3. Refund Process
To request a refund, please contact our customer support team at [email/contact] with your service agreement number, description of the issue, and any supporting documentation. Our team will review your case within 7 business days and notify you of the outcome. Approved refunds will be processed within 14 business days through the original payment method.
4. Modifications to the Policy
XK Group reserves the right to modify or update this policy at any time. Changes will apply to services contracted after the policy change date.